Just 2 little gripes I feel I need to get off my chest. Swift cover are the car insurance people who advertise the fact they have no call centers so obviously their service must be better.
Well working in a call centre type environment them showing call centre staff as chickens was bound to cause some offence. That's not my main problem though. I'm a realist, I'm aware if how difficult call centers can be, never talking to the same person, missing information, information that hasn't been noted properly, name less, faceless people who really sound like they want to be some where else. But they are a necessary evil for all large company's who offer services to a large number of people. A company like Vodafone who I work for would not be able to offer the amount of customer service needed if it weren't for call centers.
Swift cover and a few other company's are now not using call centers at all so I'm guessing all is done over web pages and email, great until you have to wait 3 days for a response to the simplest of requests. There are already many companies out there who solely use email to help customers and from my experience and from the experience of people I know they are a nightmare. Slow to respond and difficult to get any sense out of.
There's no accountability with emails. With a phone call you have no choice but to talk to the customer, you have to solve their problem else they just won't go. With email they can decide whether or not to respond and you're just sat there waiting like a lemon. Sorry Swift cover tell me you'll cut my insurance and we may talk, but I'm not convinced when I can't call up and shout when you fuck my claim up.
Now on to the Hell that is Big brother. Now I'm doing exactly what they want. I'm talking about it but that's the genius of Big brother, love it or hate it you feel the need to make comment.
This years Big brother unlike the previous ones holds no appeal for me. In previous years I've been ready to ignore it but then slowly I get a little sucked in as the show unfolds. Not happening this year. From what I've heard and the little I've seen these housemates are utterly unlikable.
The one thing I want to mention though is how these are supposed to be a cross section of the country!!! I've never met anyone even closely resembling any of those people and I've lived all over this country. These people are not normal people, they do not represent the public at large, they're caricatures and the sad thing is they think they mean some thing.
I was off work last week and flicked across to big brother. It's the middle of the day and they're sat in the garden about to eat. A perfectly normal scene. Then you notice that all of them are dressed to the nines, they're all done up to their trendy maximum and this isn't for a challenge or anything, just for lunch. This made me truly realize these people are not all this country is about. If me or any one I know went into that house I guarantee we'd take, 2 T-shirts, 2 pairs of shorts, a pair of trousers, 2 pairs of socks and 2 pairs of boxers. Wash my other stuff while I'm wearing one set.
You wouldn't see me wearing shoes or trainers for the entire time I was in their.
I know these people are on TV but it's ridiculess.
Moan over I guess. Sorry if the entire thing is a bit scattered, trying to do it quickly during my lunch.